Raheen, Limerick is primarily home to Dell's European manufacturing operation, which was originally set up in 1990 with the official opening taking place in June 1991.
Manufacturing
Raw materials are delivered just in time through forty dock doors on one side of the building, manufactured in cells by teams and rigorously tested. The finished computers are then dispatched via another forty doors on the other side of the building, destined for direct delivery to customers' offices and homes throughout Europe, Middle East and Africa.
The manufacturing process at Dell is ISO 9001: 2000 certified. The company has also gained ISO 14001 accreditation, the international standard for Environmental Management Systems (EMS and ISO OSAS 18001 (the international standard for occupational health and safety management). Dell is one of only eight Irish companies participating in the prestigious US health and safety recognition scheme - the Voluntary Protection programme.
Other Functions
However Limerick is also home to a number of key Dell European functions:
- The EMEA Centre of Competency for Communications and Network Product Development
- The Centre has R+D capability and will operate as a centre of competency for communications and network product development for use in Dell products worldwide. The team will also be responsible for the development of innovative software solutions to provide increased functionality and productivity in Dell's manufacturing sites worldwide.
- The EMEA Applications Solution Centre,
- A "proof of concept" laboratory where corporate customers from across EMEA can simulate complex networked applications on Dell server and storage equipment in advance of purchase.
- Highly skilled consultants help customers design and road test optimum solutions for their business. Among the areas of focus are:
System sizing and capacity testing
Scalability
Business continuity
High availability computing
High performance computing
- The EMEA Enterprise Command Centre in Limerick
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This centralised base of operations provides high-level 24x7x365 support for server and storage customers in EMEA in addition to being a single point of accountability for Dell's global customers based in the EMEA. Relying on industry-leading technologies to provide real-time tracking of customer issues, technicians and service parts, the centre will also leverage live weather and news feeds to proactively identify and mitigate any potential delays in customer service. This centralised base of operation in Limerick enables Dell's technical support experts to visually track and manage service delivery from beginning to end while helping to reduce reaction time and customer down time during critical situations
Dell operates the EMEA Focalpoint exhibition centre in Limerick where corporate customers can visit to see the Dell direct model at work, incorporating a factory tour, and have the opportunity to speak with management and engineering staff. The Focalpoint centre demonstrates Dell's direct-to-customer model.
Dell's EMEA BPI team is led out of Limerick. Cross functional teams, consisting of employees at all levels, look at end-to-end repeatable processes with a view to improving the customer experience, eliminating waste, reducing cost, increasing efficiencies and removing low or non value add activities from employees. Joint BPI projects have been completed with key suppliers - the plan to partner with suppliers to introduce BPI into their companies to share best practice and associated productivity and cost benefits. A Lean community of practice has also been initiated with companies including IBM, Honeywell and Boston Scientific.
Dell Limerick is also home to a number of centralised European accounting functions:
- The EMEA Treasury Group who control all of Dell's bank accounts across the region - a significant cash management operation. The skill sets of this group include expert knowledge of foreign exchange; cash management, banking and systems expertise.
- The EMEA Invoicing Group, which holds responsibility for for customer invoicing for twenty one countries across the region.
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The EMEA Service Operations Finance who provide accounting and business solutions support to Dell Services-related activities across the region. This group also manages the accounting, costing, profitability analysis and warranty accounting.
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